How it works

The day runs. Nobody had to fix it.

Your booking system handles the sale. TourOperate makes sure every departure has its guide, its vehicle, its tickets and its details, and tells you the moment one of them is missing.

01 · The booking

Bookings arrive, in TourOperate a second later.

  • Product, time and passengers arrive on their own
  • Your booking system stays exactly as it is
  • No confirmation email to open or file
  • Nothing typed in twice
02 · The departure

Bookings stop being a list and join the departure they belong to.

  • Five bookings on the same 10:15 become one departure
  • Guide, vehicle, tickets and meeting point attached to it
  • Passenger requirements stay with the passenger
  • Set up once per product, not once per rate
03 · The gaps

Every important detail, for all your services, under control.

  • No guide on the 10:15, and you know at 07:12
  • Not in a phone call at 10:05
  • Missing tickets, missing pickup, missing passenger detail
  • Nothing counts as ready until it truly is
04 · The answer

When only the passenger has the missing detail, we ask them for it.

  • One short form for that one detail
  • No account to create, nothing else exposed
  • The link expires on its own
  • The answer arrives and the gap closes itself
05 · The day plan

Each guide and each driver gets tomorrow, in order.

  • One plan per person, not one message per booking
  • In sequence, with everything they need to run it
  • Marked as sent, so you know it left and when
  • A change reopens the departure and shows what moved
Capabilities

What you can run today.

The capabilities available today, each in three steps.

  1. Your working day in the Control Room

    Our Control Room shows every scheduled service and highlights the issues to resolve.

    1. No guide on the 10:15

      Our Control Room alerts highlight the issues that need action.

    2. Assign a guide

      Select the guide who will run the service, on the same screen.

    3. Service ready to send

      The departure turns “Ready” and your working day is in order.

  2. Organising every single service

    Every service in the Control Room is the meeting point for all the information needed to deliver it.

    1. Five loose bookings

      Bookings for the same tour arrive one by one.

    2. They join one departure

      Same tour, same resolved time: one departure.

    3. 30 passengers, a single plan

      Guides, tickets and passenger details share one home.

  3. Configuring your services

    Product stores the normal setup; Profile stores only the real operational differences.

    1. Many near-identical setups

      Same tour, same meeting point, same guide. Yet every rate lives on its own configuration page.

    2. One product, as many profiles as you want

      The product keeps the base setup. The profiles keep only the differences.

    3. Changes land everywhere

      Edit the product once and every profile updates.

  4. The operational details

    Ticket Type is the venue or package; categories are its tiers.

    1. Ticket type needed

      The departure needs venue tickets for its passengers.

    2. Matched by category

      Each passenger is matched to a category of the ticket type.

    3. Ready for the departure

      Ticket type and categories are set for the departure.

  5. Daily planning

    Every resource receives one ordered day sheet, not one message per booking.

    1. Day plan not sent

      A guide with three departures still has no plan.

    2. Sent to guide and driver

      One ordered day sheet each, not one message per booking.

    3. Marked Sent

      It shows as Sent, and the coordinator stays in control.